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How to order?

Please see frequently asked questions below. You can place your order online at www.futurapromo.com for Golf Shirts, Jackets, Fleece sweatshirts, T-shirts or www.futurapromo.biz for all other promotional products imprinted with your company logo



How To Order Products

Ordering


How many pieces I have to order to get my shirts embroidered with company logo?

You can order one pcs. 
( But as you know there are fixed costs involved in setting up your design, and there is always extra charge for just printing one shirt. We can surely embroider one pcs. if the logo is simple and we can do it in house e.g. Plain Text, Simple Box or Circle with Text, Text in a circle. But if you have your own design then there is fixed setup fee which can vary from $25.00 + depending on the design size.)
Below are some of the logo constrains for each type of item
Apparel and Accessories styles include shirts, bags, aprons, sweaters and much much more. These items have a larger embroidery area which allows your logo to be as large as 4 inches tall by 4 inches wide.


Hat styles include baseball caps, bucket hats, and fitted caps. The embroidery space on these items allows for a maximum hat logo size of 2 inches tall by 4 inches wide. This means that some logos may need layout modification or a reduction in detail. Our logo specialists would be happy to assist you in redesigning or modifying any logo.


Visors have a limited embroidery space of just 1 inch tall by 4 inches wide. Many logos will need to be modified in order to fit in this space. Our logo specialists would be happy to assist you in redesigning or modifying any logo.


Fleece and Towel styles include our popular fleece jackets, vests, pullovers, hats, scarves, and towels. The thick and plush material that makes these items so comfortable and soft does require special care for embroidery. You may not notice the difference when looking at the proof of your logo, but logos used on these styles are modified by our artists to ensure that they will stitch with the same high quality you expect from Queensboro.


Digital Print- On Light Fabric styles include t-shirts, sweatshirts and bags. Logos for these items must be very high resolution files to ensure a quality print. 


Digital Print- On Dark Fabric styles include men, women and children's t-shirts. Logos for these items must be very high resolution files to ensure a quality print. Some logos require color and adaptations to ensure a quality print on these dark color items. 


Want to mix and match? No problem! Simply decide whether you would like to order embroidery or digital print. For embroidery or print, all we ask is that you purchase at least four items in any of the logo types to be able to checkout. Here at Queensboro, four is a magic number. 



Do I have to order all items of the same style, color, and size?

No, you can mix and match any styles from our website www.futurapromo.com

Do you still have my logo on file?

Yes, we keep client logos on file so it is easy for you place a repeat order. Also there is no setup charges for repeat order

Shipping/Delivery

How will you ship my order?

Your order will be sent via either UPS Ground or FedEx Express Saver.  Since these carriers will not ship to a P.O. Box, we ask that you provide us with a street address.  We expect your package will reach you within 3 days of shipping.  



What is the price for Shipping & Handling?

Shipping and handling fees are based on the size of your order. We will submit you a shipping estimate before we process your order.




How long will it take to receive my order?

We deliver repeat orders in 10 - 12 days. New orders can take couple of more days for new logo setup and logo approval from you.

Logos


How much does it cost to set up a logo for embroidery?

We charge a fixed price of $45.00 one time setup cost for new logo for embroidery. Plain Text embroidery setup is free.



How can I get my logo to you?

Email your logo to sales@futurapromo.com

What type of formats do you accept?

You can send us any logo format you have for embroidery. For screen printing we will need vector art of your logo if available , these are files types .eps, .ai, .psd.  If you do not have artwork for your logo or you are looking for new logo idea, we can surely work with you to create one.


How much does it cost to have my logo embroidered onto the items in my order?

Embroidered logos that consist of fewer than 8,000 stitches are included in the product price.  To embroider logos greater than 8,000 stitches, we do charge for the increased amount of time it takes to stitch the logo.  
Our logo specialists will be happy to determine in advance if changes to your logo are considered simple or complex.



Are there any restrictions for the logo?

Your embroidered logo may not be larger than 4" x 4" and no element can be smaller than ¼" in height.  We highly recommend that you avoid small text.  We have many, many choices for thread color and can incorporate up to 14 different colors in one logo!  We're happy to make recommendations if you need assistance.



How much does it cost to change the thread colors on different color shirts?   

We do not charge for embroidery thread color change. We can use different colors for your logo on each different color shirt. Once you place your order and send us your logo, we will email you the thread color details to match your logo and any change in thread color for different color shirts.

Colors


Can I order different colors or do all the items have to be the same color?

You may mix and match colors / styles. You can even try one of each color if you want! 

Sizes


How are your Polos / Golf Shirts cut?

All our golf shirts, polos are generously cut for comfort and style.  Our each style is linked to a pdf spec sheet you can use to note the exact measurements.



What sizes do Polos / Golf shirts / dress shirts come in?

We carry some styles in sizes up to 6XL. Men's shirts generally come in Medium, Large, XLarge, & XXLarge.  Women's shirts generally come in Small, Medium, Large, & XLarge.

Do you have Ladies's styles / sizes?

We have lot of styles which come in women's sizes. Check out our website for ladies golf shirts, women dress shirts, women polo shirts, women fleece jackets, ladies waterproof jacketsladies outerwear, ladies woven shirts.




Returns


How do I return or exchange items?

Returns are accepted for items which are not embroidered or printed. We exchange all items if there is a product manufacturing defect or if embroidery / screen printing is not as approved by you. Please call us at 703-880-8230 or email sales@futurapromo.com and we will provide you the required information for returning damaged or defected goods.




Need Free Quote / any other question

If you any further question , need a free quote, need to discuss your project so our specialized team can help you select the best value product or need suggestions with logo embroidery , logo screen printing on apparel or imprinting on any other promotional product, please do call us at 703-880-8230 or email sales@futurapromo.com and we will be glad to help you out.

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